The Impact of ICT on Employment Relations: Unearthing the Workplace Role of Communication Technology

Abstract

Developments in technologies have changed how enterprises and employees work and that there is a need to establish new ways in which the employment relationship could be managed. The central purpose of this study is to investigate how forms of communication technology have altered how enterprises and employees work, as well as justify the need to establish new ways of managing the employment relationship. Findings demonstrate that for enterprise leaders, some of the strategies that might assure future competitiveness and survival include building organisation culture in ways that support digital operations, treating employees like customers – to curate and create digital experiences for the workforces, and being open to innovation – to stay ahead of the competition.